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I forgot my login details (ID lock received)

If you forgot your login details and/or received the following message/lock ID (a 5-digit number such as ´91642´):

"Suspicious and/or forbidden activity has been detected from your IP address. Please contact if you think you are receiving this message in error.

Please provide following details when contacting helpdesk

Lock ID: 91642
Your username:
Your Full name or payment ID:
Country from which you are accessing Club BelAmi:"

please send us a Helpdesk ticket with the required info and we will be happy to assist you further then.

In certain situations when your account gets blocked you should be able to perform a self-unblock via link you will receive from us in an email.
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  1. Daniela Vilt

  2. Posted