We are aware of the issues some Comcast Xfinity customers on the East Coast of the United States are experiencing. The same problem also affects customers of the Vidéotron Helix platform in Québec whi...
If you would like to change the email address you registered with, please send us a Helpdesk ticket stating the following info: your full name your username/member ID both the old and new email addres...
Due to recent increases of fraud from certain countries, we had to adjust our security system to restrict access from some countries. If you received a similar fraud lock code such as VN-johndoe-127.0...
If you forgot your login details and/or received the following message/lock ID (a 5-digit number such as ´91642´): Suspicious and/or forbidden activity has been detected from your IP address. Please c...
If you didn´t receive the registration confirmation email, please first double-check your inbox (and the Spam folder in particular). If still in need of further assistance, please let us know the fol...
If you cannot remember your billing details or if you cannot find the initial registration letter, please contact us with the following info: your full name your username and email address you registe...
Please select the billing company you've used to sign up (please refer to your registration e-mail or billing statement). You will need at least two details of your membership to be able to cancel, pr...
Your expiration date is displayed in the Member setup section, the link can be found in top-right section of your member area....
If you are missing image in our Flash streaming videos, but you can here sound, it means you are using old version of Flash player without support for latest video codec. They key is to uninstall all ...
Latest version of BelAmi Terms and Conditions could be found at: https://club.belamionline.com/join/terms.html...