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Billing Questions

  • What will appear on my billing statement?

    It depends on what payment service you'll use, you will usually see biller name (Epoch, SegPay, Orbital) followed by company name, BAOL....

  • I'm double-billed! What shall I do?

    If you have more than one subscription and you are billed twice a month, please contact our helpdesk with as much details about your membership and billing as possible. We'll do our best to resolve th...

  • I'm not able to purchase membership...

    Please try all billing options we are offering at the moment. If you will not be able to pay via any of them, please contact our helpdesk with your details (username and e-mail you are using) and erro...